Privacy Policy
At Little Heroes, the charity for Royal Belfast Hospital for Sick Children, accessible from littleheroesni.org, we are committed to protecting the privacy of our supporters, donors, and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
If you have any questions regarding this Privacy Policy, please contact us at:
Little Heroes NI
180 Falls Road, Belfast
BT12 6BE
028 9027 8872
- Information we collect
We collect different types of personal information depending on how you interact with our charity. The types of information may include:
- Personal Identification Information: Name, email address, postal address, phone number, and donation details.
- Donation and Payment Information: When you make a donation, we may collect your payment details (credit/debit card information), which are processed securely through third-party payment gateways.
- Website Usage Data: Information about your visits to our website, including IP address, browser type, device type, and browsing behaviour.
- How we use your information
The information we collect is used in the following ways:
- To Process Donations: We collect and use your personal information to process and acknowledge donations, send receipts, and communicate with you about your contributions.
- To Communicate with You: We may contact you with updates about our charity, campaigns, and upcoming events, if you have provided consent to receive such communications.
- To Improve Our Website and Services: We use website analytics to understand how visitors interact with our website and improve user experience.
- For Legal and Regulatory Compliance: We may use your personal information to comply with legal obligations, such as record-keeping and financial reporting requirements.
- For Marketing Purposes: You may choose to tell us about your experiences as a service user, carer, volunteer, staff member, donor or Ambassador to help further our work. If we have consent of the individuals, or their parent or guardian if they are under 18, this information may be made public by us at events, in materials promoting our campaigning and fundraising work, or in reports or newsletters.
- Cookies and tracking
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies collect data such as:
- IP addresses and browser types.
- Pages visited and time spent on the website.
You can manage your cookie preferences through your browser settings, though disabling cookies may affect your ability to use some features of the site.
- Sharing your information
We do not sell or trade your personal information. We may share your data in the following circumstances:
- Third-Party Service Providers: We may share your data with trusted third-party providers who assist us in managing donations, processing payments, or operating our website, under strict confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of our charity.
- Security of your information
We take the security of your personal data seriously. We use appropriate technical and organisational measures to safeguard your data from unauthorised access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
- Data retention
We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
- Your data protection rights
Under GDPR, you have certain rights regarding your personal data. These include:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request corrections to inaccurate information.
- The right to erasure: You can request the deletion of your personal data under certain conditions.
- The right to restrict processing: You can request restrictions on the processing of your data.
- The right to data portability: You can request the transfer of your data to another organization.
- The right to object: You can object to our use of your data for certain purposes, such as direct marketing.
To exercise any of these rights, please contact us by post: Little Heroes NI, 180 Falls Road, Belfast BT12 6BE, by telephone: 028 9027 8872, or by email: support@littleheroesni.org
We will respond to your request within one month.
- Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
- Changes to This Privacy Policy
Little Heroes, the charity for The Royal Belfast Hospital for Sick Children, reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
- Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: heretohelp@littleheroesni.org
Postal Address: Little Heroes NI
180 Falls Road, Belfast
BT12 6BE
028 9027 8872
Updated on 25.09.24.
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