Privacy Policy

Privacy Policy

At Little Heroes, the charity for the Royal Belfast Hospital for Sick Children, accessible from littleheroesni.org, we are committed to protecting the privacy of our supporters, donors, families, volunteers and visitors.

This Privacy Policy explains how we collect, use, store and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

If you have any questions, please contact us at:
Email: heretohelp@littleheroesni.org
Address: Little Heroes NI, 3rd Floor, Royal Belfast Hospital for Sick Children, 180 Falls Road, Belfast, BT12 6BE
Telephone: 028 9027 8872

 

Information we collect

We may collect and process the following types of personal information:

Personal Information

  • Name, email address, postal address and phone number

  • Donation details and Gift Aid information

  • Event participation details

  • Volunteer and supporter information

  • Corporate partner details and relationships

Sensitive Information (where applicable)

  • Information relating to children and families supported by the charity

  • Health or medical-related information (for example, volunteer capability)

  • Personal stories, images and consent records

Website and Usage Data
  • IP address, browser type and device information
  • Website usage and browsing behaviour

 

How we use your information

We use personal data to:

  • process and acknowledge donations

  • maintain relationships with donors and supporters

  • communicate about our work, campaigns and events

  • manage volunteers, staff and partnerships

  • share stories and demonstrate impact (with appropriate consent)

  • respond to enquiries

  • comply with legal and regulatory obligations

Little Heroes does not provide clinical or therapeutic services and does not process personal data for those purposes.

 

Lawful basis for processing

We process personal data under the following lawful bases:

  • Legitimate Interests — to manage relationships with supporters, donors and partners, including fundraising communications

  • Consent — for specific uses such as storytelling, photography and certain communications

  • Legal Obligation — for financial reporting, Gift Aid and regulatory requirements

  • Contract — where necessary to fulfil an agreement

You have the right to opt out of communications at any time.

 

Marketing and Communications

We may contact you with updates about our work, fundraising activities and events.

You will always have the option to opt out of receiving communications, and your preferences will be respected.

We will never sell your personal data.

 

Cookies and tracking 

Our website uses cookies to improve user experience and understand how visitors use our site.

Cookies may collect:

  • IP addresses

  • browser and device information

  • pages visited and time spent

You can manage cookie preferences through your browser settings.

 

Sharing your information

We do not sell or trade personal data.

We may share your data with trusted third parties where necessary, including:

  • payment processors

  • fundraising and donation platforms

  • IT and website service providers

These organisations are required to handle your data securely and only for specified purposes.

We may also share information where required by law or safeguarding obligations.

 

Data security

We take appropriate technical and organisational measures to protect personal data, including:

  • restricted access to systems and information

  • secure storage of sensitive data

  • use of trusted platforms and providers

While we take all reasonable steps, no system is completely secure.

 

Data retention

We retain personal data only for as long as necessary:

  • donor and supporter data is retained to support ongoing relationships and fundraising, unless you opt out or request deletion

  • financial records are retained in line with legal requirements

  • safeguarding and sensitive records are retained securely and only as long as necessary

  • consent records are retained while associated content is in use

 

Your data protection rights

Under data protection law, you have the right to:

  • access your personal data

  • request correction of inaccurate data

  • request deletion of your data (where applicable)

  • restrict processing

  • object to processing, including direct marketing

  • request transfer of your data

To exercise your rights, contact us using the details above. We will respond within one month.

 

Third-party links

Our website may include links to other websites. We are not responsible for their privacy practices.

 

Changes to this privacy policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information. 

 

Contact Us

If you have any questions about this policy or your data:

Email: heretohelp@littleheroesni.org
Address: Little Heroes NI, 3rd Floor, Royal Belfast Hospital for Sick Children, 180 Falls Road, Belfast, BT12 6BE
Telephone: 028 9027 8872

Updated on 24.03.26. 

 

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